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Lords examines Trade Bill

Parliament News - 12 hours 14 min ago
International trade agreements on agenda
Categories: Parliamentary News

Rising debts affected woman's mental health issues

BBC Birmingham News Feeds - 12 hours 16 min ago
Rayna Davies says the debts began to build up after the death of her partners.
Categories: Birmingham

Disability hate crime: Katie Price backed by MPs over online abuse

BBC Sussex News Feed - 12 hours 22 min ago
The model is calling for new laws to protect disabled people online after her son Harvey was trolled.
Categories: Sussex

Jerome Taylor: Somerset re-sign West Indies fast bowler for T20 Blast

Somerset BBC News Feed - 12 hours 29 min ago
West Indies fast bowler Jerome Taylor re-signs for Somerset for this summer's T20 Blast competition.
Categories: Somerset

Jerome Taylor: Somerset re-sign West Indies fast bowler for T20 Blast

Bristol BBC NewsFeed - 12 hours 29 min ago
West Indies fast bowler Jerome Taylor re-signs for Somerset for this summer's T20 Blast competition.
Categories: Bristol

Tailgating driver John Joe Darch jailed for doctor's death

Dorset BBC News Feed - 12 hours 31 min ago
Dr Darran Venn died when his car was hit by a BMW 5 Series driven by John Joe Darch.
Categories: Dorset

This Sussex Life: “I’d like to lay to rest the myth that babies only see in black and white”

University of Sussex News Feed - 12 hours 43 min ago
Alice Skelton graduates with a Psychology doctorate in infant colour perception at winter graduation this year.
Categories: Education, Sussex

Chris Mepham: Bournemouth's £12m offer accepted by Brentford

Dorset BBC News Feed - 12 hours 53 min ago
Championship side Brentford accept a £12m offer from Bournemouth for Wales international Chris Mepham.
Categories: Dorset

Chris Mepham: Bournemouth's £12m offer accepted by Brentford

BBC London News Feed - 12 hours 53 min ago
Championship side Brentford accept a £12m offer from Bournemouth for Wales international Chris Mepham.

Brexit

BBC Sussex News Feed - 12 hours 58 min ago
Feeling a little lost about what's going on with Brexit? Here's our basic guide.
Categories: Sussex

Brexit

BBC Kent - 12 hours 58 min ago
Feeling a little lost about what's going on with Brexit? Here's our basic guide.
Categories: Kent

Headset Hero changed her career to change lives

From food manager to headset hero – the call that put one of our dispatcher’s worldwide trip to a halt and changed her life for the better in helping her county one call at a time.

Jennifer Dalton was two months into her year long trip around Australia when she received a phone call saying she had been successful in her job application to become a dispatcher in Leicestershire Police’s Contact Management Department (CMD).

CMD receives all emergency and non-urgent calls. Based on this excellent news, Jennifer decided to cut short her trip and embark on a new adventure back at home.

As part of our ‘Unsung Heroes’ campaign, celebrating the staff in various roles in CMD. Jennifer, who is now 36 and has worked for the force for 12 years, reflects on her role; the support from her colleagues and why she loves what she does.

Jennifer said: “Every day we change lives, educate people and help individuals for the better.”

Starting her career in hospitality – she worked her way up to deputy food and beverage service manager at a hotel in Hinckley. Jennifer decided she was ready for a career change and wanted to do something that was more rewarding. She joined Leicestershire Police in 2006 and has thrown herself into her role and voluntary work alongside and outside her work.

Jennifer took emergency 999 and 101 calls for 6 months in her initial training period before moving onto the dispatch team, where she now controls which resources are sent out to attend an emergency and assesses how urgent the job is in the first moments of the call.

Jennifer became curious to see what events unfolded at the scene of the calls she sent response to, she decided to volunteer as a Special Constable for five years where she worked closely with the Patrol and Resolution Teams (PRT) dealing with emergencies alongside regular officers.

Alongside this, Jennifer’s contribution to giving up her free time doesn’t stop. In 2017, she won a Chief Constable’s Award (The Harry Wileman Award) for her leadership in a local girl guides’ group. She coaches the group of 10-14yr old girls, helping them to develop life skills and confidence in different tasks and sessions.

Jennifer also uses her coaching skills to tutor new starters in our force too. She underwent intense training to be a tutor and says the task of being one step ahead in mentoring the training when in real life, fast paced scenarios can sometimes be stressful. Unlike training in other jobs, where errors can help learning, the staff training in CMD can’t make mistakes in emergencies.

Some calls can be really sad and traumatic, Jennifer speaks of how one call can change the atmosphere in CMD on that shift and so colleagues support one another to keep each other staying positive and doing the best they can do.

Jennifer said: “We’re here for a very long time with the same people. Our shifts are the same across the four days period for twelve hours. “We’re like a little family, everyone supports everyone here and that’s what makes this job special.”

Do you feel inspired by Jennifer’s story and want more information of what it takes to work in CMD? For more information please visit our website

Categories: Leicestershire

Oxford armed stand-off accused Duncan Shearman pleads guilty

BBC Oxford - 13 hours 9 min ago
Duncan Shearman exchanged shots with police during the 14-hour armed stand-off in Oxford.
Categories: Oxford

University of Sussex awards honorary degree to Brighton & Hove Albion manager

University of Sussex News Feed - 13 hours 14 min ago
The University of Sussex will this week award an honorary degree to Brighton & Hove Albion FC manager, Chris Hughton.
Categories: Education, Sussex

Online abuse law not fit for purpose, says Petitions Committee

Parliament News - 13 hours 14 min ago
Petitions Committee publishes report on online abuse and the experience of disabled people
Categories: Parliamentary News

Planning referendums taking place in District villages (21-01-19)

Daventry Council News Feed - 13 hours 15 min ago
Residents of three Daventry District villages go to polls this week to decide whether they agree with proposed neighbourhood plans.
Categories: Daventry

This Sussex Life:"My summer graduation video of students' on-stage dances went viral"

University of Sussex News Feed - 13 hours 27 min ago
Edd Bains, who is graduating with a Masters in Journalism and Documentary Practice, was a Digital Media Guru before landing a job as a video editor.
Categories: Education, Sussex

Minister for Suicide Prevention questioned on report recommendations

Parliament News - 13 hours 44 min ago
Health and Social Care Committee will hear from Jackie Doyle-Price MP on progress in implementing Committee’s 2017 recommendations
Categories: Parliamentary News

English Channel migrant crossings examined by MPs

Parliament News - 13 hours 44 min ago
Committee hears from charities on the recent increase in migration across the English Channel
Categories: Parliamentary News